The Practice has an official Concerns procedure, in line with Welsh Assembly Guidelines. Any complaints received will be dealt with according to this procedure, details of which are available in reception.
If you need help to raise a concern, Llais – your voice in health and social care can help you do this. Llais is an independent body and its free Advocacy service can provide information, advice and support to members of the public who may wish to raise a concern. Llais can support you to raise a concern and give advice on the most appropriate course of action.
You can contact your Llias office at the following address:
Llais – West Wales, Government Building, Picton Terrace, Carmarthen, SA31 1BT
Tel: 01646 697610
Email: westwalesadvocacy@llaiscymru.org
To access the Llais website, go to:
Raising a concern about health and social care services | Llais
The Practice welcomes suggestions about how we may improve our service and from time to time may undertake patient surveys using questionnaires. We would like to thank patients in advance for their co-operation in taking part in these surveys